Q: Are your products new or reconditioned?
A: 95% of our products are new. If something is reconditioned, there will be an (R) to the right of the model number, and our Factory Renewed Symbol (R) will appear in the toward the bottom of the description of the merchandise. Our ninety day warranty will apply.

Q: What is Factory Renewed?
A: See our factory renewed section for details.

Q: How long does it take to process & ship orders?
A: All orders received Tuesday thru Friday prior to 1:00 p.m. EST will be processed the same business day. Orders received on Monday after 9:00 a.m., will be processed on Tuesday due to the high volume incurred from the weekend. International orders may be delayed one business day. Military, Hawaii, Alaska and Puerto Rico orders being shipped via the US Postal Service will be delayed one business day.

Q: How do I track my packages that have been shipped?
A: After you place your order, you will receive a confirmation that will include tracking information for your order.

Q: Will you ship my order UPS?
A: Yes, we can ship within the United States via the UPS.We can ship into Canada via the US Postal Service however the website will offer Global Express Rates only. If you would like expedited service just add express shipping when making your order.

Q: Do you ship internationally?
A: Yes, we can ship internationally into Canada ONLY.We ship packages via the US Postal Service Global Express (a customs or brokers fee may be due upon delivery). We do ship items internationally to OUR CUSTOMERS ONLY via the US Postal Service (Global Express).Global Express charges may apply.

Q: What is the delivery time for orders?
A: Orders are shipped from Tampa, Florida 33610. Regular ground shipments take from 1 to 6 days depending on your location.

Q: How will I be informed of product updates?
A: You must be on our E-Mail list to receive product updates. To be added to the email list, sign up for our “insider’s” newsletter and complete the necessary information required.

Q: What is the quantity available for a product?
A: We stock various quantities of merchandise, however we deal in fast moving merchandise, so quantities change daily. Our website will show the current quantity available on each item. If you would like to receive periodic “product updates” via email,sign up for our “insider’s” newsletter and complete the necessary information required.

Q: What will it cost to ship an item?
A: We ship United Parcel Service regular ground unless an expedited shipping method is selected. Your shipping methods and rates are displayed when you checkout or view your shopping cart.We ship from Tampa, Florida 33610. The weights of the merchandise are listed on the website. If you would like to visit www.UPS.com you should be able to obtain a “shipping calculator” from the UPS tech support team, or a Freight Rate Guide offering shipping rates from Our Zip Code 33610.

Q: How can we pay for our order?
A: We accept Visa, Mastercard, Discover, American Express and PayPal (www.paypal.com) We also accept certified checks, money orders and Bank wire transfers. Sorry, no personal checks or business checks are accepted.

Q: What is your warranty return policy?
A: See warranty page for full details.A Return Authorization Number is required for all returns. You may obtain this number by using our contact form to inquire about returns.

Q: How quickly do you respond to email?
A: We will attempt to answer your email within 24 hours, however incoming email from the weekend may require up to 36 hours to be answered. If your email is in reference to a pending order,we will try to respond as quickly as possible.

Q: What about SalesTax?
A: Our order form will apply a 7% Sales Tax to any order that is being shipped within the state of Florida. A Florida Sales Certificate is required to Void this Tax. If you have a Florida Sales Certificate, you may email a signed copy to us.

Q: How Do You prevent internet FRAUD?
A: We do our best to prevent internet fraud. If an item is meant to be shipped overseas, to Indonesia, South Africa, Singapore, and Nigeria and being paid for with a Western Union Bid Pay Money Order, it could be considered fraudulent. We may contact Western Union, offer the serial number of your Money Order to them, and they will confirm if it is real or counterfeit. If you have received payment via PayPal, you must access the “details” of the Paypal payment after signing in to your account, and confirm if you are shipping to a”Confirmed”PayPal Account Holders Address. If the shipping address is”Unconfirmed”WE Will Not Proceed (see Paypal’s Seller Protection Policy). We will need your Paypal account for our records in order for us to proceed. If we have received payment via a Credit Card, we must ship to the credit card account holders billing address ONLY. (This information is offered to you within the authorization number provided to you from your Merchant Credit Card Processor).